XTREME LOCATOR CASE STUDIES

Xtreme Locator is a highly customizable application that offers various special features and enhancements that cater to specific client requirements. The team is always prepared to work with clients to customize the application to provide the exact type of application they are looking for. The team can provide custom features for subscription account clients as well as software purchase clients. On our website, clients can find case studies of special projects the team has worked on for some of their clients. These case studies offer examples of custom solutions that were implemented to meet specific client needs. Contact us to receive a proposal on a custom solution.

Web Locator

The introduction of reader’s circles and the provision of a directory is aimed at bringing together a new, more inclusive community based on a shared interest in books and conversation. The organization required additional data fields for their book clubs and reader’s circles. To address this need, the Xtreme Locator team provided a custom solution that linked their application to the Reader’s Circle database. This solution enabled the organization to display additional data on their website. The databases are automatically synced on a regular basis, ensuring that the information is up-to-date. This solution streamlines the process and improves the user experience for members of the reader’s circle community.

IVR Locator

The Challenge

The Xtreme Locator team faced the challenge of managing a large number of monthly phone calls from customers of a large Australian manufacturer seeking product dealers, which was consuming too much time and preventing operators from performing their other assigned tasks. As they were based in Australia, their project had two special requirements: 1) Providing street level location of all of their dealers using Australian postal code and 2) Being able to connect their phone system to the locator application and deliver locations and directions in Australian English.

The Solution

Since the Xtreme Locator resources include Australian postal code data in its base products, street level location solved the first problem with no problem. Providing connection to their phone system was also a simple task thanks to the Plum Group. With Plum, we provided a toll free number so our client could simply add a prompt within their phone system to forward the customer calls to the Xtreme Locator database using our Xtreme Locator Plum Plugin. Then, using Plum’s life like Australian language module, we could deliver the voice data in Australian English.