Case Studies

XTREME LOCATOR CASE STUDIES

Xtreme Locator is a highly customizable application and can provide you with many special features and enhancements for your company’s specific needs. For clients with custom requirements we are ready, willing and able to work with you to customize Xtreme Locator to provide the exact type of application you are looking for. With Xtreme Locator, we can provide custom features for our subscription account clients as well as for our software purchase clients.

On this page, you will find some case studies of special projects we have worked on for some of our clients. Please take a look at some of these examples and contact us if you would like to receive a proposal on a custom solution.


Web Locator

PROJECT SCOPE

Decorating Den Interiors is made up of independent business owners who either have exclusive territories or non-exclusive territories. While Xtreme Locator provides robust support for dealer territories, Decorating Den’s requirements called for custom handling and the Xtreme Team was, once again, up to the challenge! The Decorating Den Interiors locator is designed to provide different search results depending upon the kind of territory that is found in the search process.

Exclusive Territories: When a client searches for a decorator in a geographical area that falls in an exclusive territory, Xtreme Locator redirects the Decorating Den client immediately to the exclusive franchisee’s website.

Non-Exclusive Territories: When a client searches for a decorator in a geographical area that falls in a non-exclusive territory, Xtreme Locator provides a list of nearby decorators that the client can select from.

Open Territories within Regions: When a client searches for a decorator in a geographical area that is not owned by a dealer and does not find dealers within the global search distance and is in a defined region, search process will redirect to the regional web site.

Open Territories outside of Regions: When a client searches for a decorator in a geographical area that is not owned by a dealer and does not find dealers within the global search distance and is not in a defined region, search process will redirect to the corporate web site. To achieve this functionality, The Xtreme Team had to develop a set of rules to define the various conditions and add a database of regional assignments. Additionally, we provided conversion processes to convert Decorating Den data format into workable Xtreme Locator data.

What they say:  “If I could say one word to describe my experience with Xtreme Locator, it would be IMPRESSED! Here I thought we were going to be a complicated client with our unique scenarios and territory handling, but they treated it like if it was every day business! They customized our locator system to be fully compatible with the export data of locations from our third party intranet system so I didn’t have to do any extra work. Their support team had been great to work with. Within 24 hours I would have a response and a solution to every issue that arose. Thanks Xtreme Locator for your quality product and service!”

CJ Wood, IT Manager


Web Locator

A reader’s circle is a kind of social gathering. It may be academic (organized around a subject), civic (serving as a public forum), or social (organized around an age range). The organization’s purpose in introducing reader’s circles and providing the directory is to help bring together a new, more inclusive community, one based on a shared interest in books and conversation. Since this client needed additional data fields for their book clubs and reader’s circles, we provided a custom solution to link Xtreme Locator to the Reader’s Circle database, thus allowing them to provide the additional data display on their Website. The databases are, then, automatically synced on a regular basis.


IVR Locator

Pentair is a global diversified operating company serving the commercial, industrial, municipal and residential markets through innovative solutions under strong brand names.

The Challenge

Our web locator client needed to better handle the hundreds of monthly phone calls from customers seeking their product dealers. The task of their operators taking the calls from customers, then performing a search on their web locator and reading the dealer details to the customer was consuming too much time and preventing their operators from performing their assigned tasks.

The Solution

The Xtreme Locator team developed the VXML script to connect directly to their Xtreme Web Locator allowing customers to select product and service types to find the closest dealer or service agent. Our IVR system, using the high quality Text-To-Speech engine — in Australian English — to deliver the testing center location details, now effortlessly handles this task providing instant information with no human intervention.